Wholesale Terms

Wholesale Orders placed by customers (“Buyer”) with HAE Now, Inc. (“Seller”) are subject to the following policies:

DAMAGED GOODS:

If goods arrive damaged in transit, Buyer must keep all original packaging and contents and let Seller know within 5 days of receipt.

FLAWS/SHORTAGES/CLAIMS:

Buyer should inspect for flaws, shortages and specifications and make any claims within 15 days for a free replacement or refund against return. Please note Seller cannot be responsible for shortages when shipments are directed to a third party. No returns are possible if product has been printed, altered or modified in any way. Seller cannot accept returns on any products sold and purchased as ‘final sale’ or ‘seconds’.

RETURNS/EXCHANGES/CANCELLATIONS:

All sales are considered final. Returns, if requested and allowed as an exception, require a prior RMA number. It takes 7-10 business days for credits to be processed. Cancellations must be submitted via fax or email. There is a cancellation fee of $30 plus any shipping costs incurred on order. Non-accepted shipments are treated as cancellations.

DEFAULT:

Should Buyer become delinquent in payment, no further credit will be extended and existing orders may be suspended or terminated. Buyer will be required to pay interest at the rate of 1.5% per month, or the maximum amount allowable by applicable law, whichever is greater, on any overdue amounts. Returned checks will be charged back to the Buyer and incur a $30 penalty. Buyer further agrees to pay all collection costs on any delinquent payments including reasonable attorney’s fees. In the event, any legal action is filed the courts of Marin County and the State of California will have jurisdiction over this matter and both parties.

PAYMENT TERMS:

We offer the following payment options:

Credit Card: We accept PayPal, Visa, MasterCard and Discover. All credit card payments are to be submitted by customer through a provided secure payment link. This is emailed after order confirmation and prior to shipping.
Net 15/30 Day terms: Requires credit approval, typically takes approx. 7-10 days after application is submitted. Print and email/fax credit application.
Check Prepayment: Mailed check to be received before shipment is dispatched.
ACH direct deposit: Ask for details.

FAILURE TO FULFILL:

Seller cannot be held liable for any failure or delay in furnishing the product due to any cause, including but not limited to acts of God, terrorist activities, war, civil disturbance, governmental acts, vendor and labor difficulties or delay of carriers. Upon the occurrence of any event which results in failure or unreasonable delay beyond 60 days of due date, Buyer may ask to cancel the order and receive refund on any advance paid.

NO RESPONSIBILITY:

Buyer acknowledges that Seller assumes no responsibility for any work performed by any vendor, including those that may have been referred by Seller. Buyer will conduct due diligence and hereby waives any right to assert any claim against Seller for work performed by any other firm or entity.